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VIỆC LÀM TECHNICAL SUPPORT ENGINEER - VIỆC LÀM TẠI NHÀ tại Hà Nội - Tek Experts

10,000,000 - 17,000,000 VNĐ
0 VNĐ

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Điều kiện làm việc

Mô tả công việc

We are hiring Software Support Engineer to support Microfocus software products. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

• Customer care - taking cases supporting customers software support issues
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools

***MUST HAVE:
• From 6 months of experience in technical support
• Bachelor’s degree or any equivalent technical certifications
• Knowledge about 1 of 4: Windows Server operating systems OR Networking OR Database OR programming languages/scripting
• Customer orientated, motivated to take charge of both customer engagement and problem
• Good English communication

***NICE TO HAVE:
• Experience in customer service is a plus
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
***Benefits:
• Very attractive annual remuneration package
• Super nice and relaxing office, located at Level A building - Lotte Centre with very modern facility, open working space
• Team building, summer trip, quarterly engagement activity, CSR activity
• Young and dynamics team members and manager
• Full salary insurance, PTI insurance, 100% probationary salary
• 12 days annual leave
• Performance bonus/KPI bonus at the end of the year
• Company cover insurance based on 100% of full salary
• Annual health check once a year
• Performance review once a year
• Gift for employees in all holidays during the year (for trade union members)
• Work and learn with the latest technologies from partners and customers.
• Intensive training from experts and English training from English native speakers
• Opportunities to obtain international certificates.
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