We are hiring Software Support Engineer to support Microfocus software products. In this role, you will be supporting customers who are having technical issues with their Microfocus software.
• Customer care - taking cases supporting customers software support issues
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
***MUST HAVE:
• From 6 months of experience in technical support
• Bachelor’s degree or any equivalent technical certifications
• Knowledge about 1 of 4: Windows Server operating systems OR Networking OR Database OR programming languages/scripting
• Customer orientated, motivated to take charge of both customer engagement and problem
• Good English communication
***NICE TO HAVE:
• Experience in customer service is a plus
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
***Benefits:
• Very attractive annual remuneration package
• Super nice and relaxing office, located at Level A building - Lotte Centre with very modern facility, open working space
• Team building, summer trip, quarterly engagement activity, CSR activity
• Young and dynamics team members and manager
• Full salary insurance, PTI insurance, 100% probationary salary
• 12 days annual leave
• Performance bonus/KPI bonus at the end of the year
• Company cover insurance based on 100% of full salary
• Annual health check once a year
• Performance review once a year
• Gift for employees in all holidays during the year (for trade union members)
• Work and learn with the latest technologies from partners and customers.
• Intensive training from experts and English training from English native speakers
• Opportunities to obtain international certificates.