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RESPONSIBILITIES
Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media
Consult properly about courses to students and ensure efficient conversion rate as targeted.
Process customer’s re-enrollment and requests
Regularly monitor student progress
Ensure Center’s re-enrollment rate as Line Manager requires
Keep records of customer interactions and transactions, maintain customer databases
Weekly report to managers or urgent information if necessary
Conduct monthly reports and provide feedback on the efficiency of the customer service process
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Have good verbal and non-verbal communication skills, both in English and Vietnamese. Another language is a plus.
Bachelor’s degree
At least 1-year experience in service quality and customer care
Good communication and problem-solving skill
Be able to work in a team
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise
WHY SHOULD YOU APPLY
Working hours: Monday to Saturday, 9 am - 6 pm
Working place: Thao Dien, Ho Chi Minh City