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 Việc làm  /  TPHCM /  Giáo dục, Đào tạo /  VIỆC LÀM NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG FULL-TIME tại TPHCM - Nhm Việt Nam

VIỆC LÀM NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG FULL-TIME tại TPHCM - Nhm Việt Nam

7,000,000 - 10,000,000 VNĐ
2,000,000 VNĐ

Thông tin tuyển dụng

Điều kiện làm việc

Mô tả công việc

RESPONSIBILITIES

  • Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media

  • Consult properly about courses to students and ensure efficient conversion rate as targeted.

  • Process customer’s re-enrollment and requests 

  • Regularly monitor student progress

  • Ensure Center’s re-enrollment rate as Line Manager requires

  • Keep records of customer interactions and transactions, maintain customer databases

  • Weekly report to managers or urgent information if necessary

  • Conduct monthly reports and provide feedback on the efficiency of the customer service process

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Have good verbal and non-verbal communication skills, both in English and Vietnamese. Another language is a plus.

  • Bachelor’s degree

  • At least 1-year experience in service quality and customer care

  • Good communication and problem-solving skill

  • Be able to work in a team

  • Ability to maintain a calm and polite manner in stressful situations

  • Willingness to cooperate with customers and management to resolve any issues that may arise

    WHY SHOULD YOU APPLY

  • Excellent personal growth followed your orientation
  • International and professional working environment
  • KPI Bonus and Incentives
  • Friendly, dynamic teammates
  • Competitive salary
  • Opportunity to get full-time position after probation period

Working hours: Monday to Saturday, 9 am - 6 pm

Working place: Thao Dien, Ho Chi Minh City
 

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