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CÔNG TY TNHH NHM VIỆT NAM - Full-time Customer Care Officer

Recruitment FULL-TIME CUSTOMER CARE OFFICER at Ho Chi Minh City

7,000,000 - 10,000,000 VND 0 VND

Recruitment FULL-TIME CUSTOMER CARE OFFICER at Ho Chi Minh City

7,000,000 - 10,000,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

07/01/2023

Amount of Vacancies

2 people

Gender

No gender requirement

Experiences

No experience require

Degree

bachelor degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Customer service ; Service - Educations

Job Description

RESPONSIBILITIES

Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media
Consult properly about courses to students and ensure efficient conversion rate as targeted.
Process customer's re-enrollment and requests
Regularly monitor student progress
Ensure Center's re-enrollment rate as Line Manager requires
Keep records of customer interactions and transactions, maintain customer databases
Weekly report to managers or urgent information if necessary
Conduct monthly reports and provide feedback on the efficiency of the customer service process

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Have good verbal and non-verbal communication skills, both in English and Vietnamese. Another language is a plus.
Bachelor's degree
At least 1-year experience in service quality and customer care
Good communication and problem-solving skills
Be able to work in a team
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise

WHY SHOULD YOU APPLY
Excellent personal growth followed your orientation
International and professional working environment
KPI Bonus and Incentives
Friendly, dynamic teammates
Competitive salary
Opportunity to get full-time position after probation period

Working hours: Monday to Saturday, 9 am - 6 pm

Working place: Thao Dien, Ho Chi Minh City

Ni Hao Ma - Mandarin Learning Lab is an EduTech Company with a key focus on providing students with the most modern and qualitative Mandarin learning experience. In our journey in becoming a top of the mind destination to learn Mandarin, its culture, and exchange with others, we emphasis our expertise through: - Our Modern 3.0 Teaching tools - A maximum of 10 students per class for better learning & understanding. - Our Certified Native Teachers - Virtual classroom for Students - A versatil [Vietnamese] Ni Hao Ma - Mandarin Learning Lab is an EduTech Company with a key focus on providing students with the most modern and qualitative Mandarin learning experience. In our journey in becoming a top of the mind destination to learn Mandarin, its culture, and exchange with others, we emphasis our expertise through: - Our Modern 3.0 Teaching tools - A maximum of 10 students per class for better learning & understanding. - Our Certified Native Teachers - Virtual classroom for Students - A versatil

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CÔNG TY TNHH NHM VIỆT NAM

Overview
Jobs 1

Company size

20 - 99 people
Contact

Linda Phương
Address

Tầng Trệt, Số 218 Nguyễn Văn Hưởng - Phường Thảo Điền - Thành phố Thủ Đức - TP Hồ Chí Minh.
Website

https://nihaoma-mandarin.com/

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Recruitment FULL-TIME CUSTOMER CARE OFFICER at Ho Chi Minh City