Job description:
- Support via hotline calls and emails; log all customer requests into internal ticketing system
- provide efficient and timely technical support to end-user by monitor Linux & Windows system on AWS/Azure
- Follow up on the progress of all outstanding issues until closure
- To support other IT-related duties when assigned
- Team structure
+ Báo cáo trực tiếp cho sếp người Sing
+ Team VN làm theo dự án, hiện có cloud consultant, System Engineer
REQUIREMENTS
- From 1-2 years of relevant experience, Graduated from University in IT field
- Familiar with Windows OS
- English: Most chating/email, Communicate Intermediate
- Experience in Linux/cloud computing is a big plus
- Strong sense of responsibility, initiative, commitment to customer service
- Able to work under shift schedule, working any 4-day and REST 3-day a week under shift 1 9am-9pm or shift 2 9pm-9am
Salary : Upto $800 (~18,9 mil ) + night shift allowance
WORKING CONDITION
- Working time： Monday to Sun: day shift 9am - 9 pm ( in between, he have have 2 times of 1-hour rest such as lunch time and dinner time) or night shift 9pm -9am ( in between, he can also have 2 times of 1-hour rest) for night shift
- Note: Night shift can allow work from home and only day shift needs to sit in the office
- Night shift with shift allowances such as 660.000VND/night
- Bonus：1 time/year
- Review salary：1 times/year
- Insurance ：Yes
Other Benefits：
- Lương tháng 13
- Thử việc nhận 100% lương
- Bảo hiểm đóng full lương
- Review lương 1 lần/ năm
- Một số benefit hấp dẫn khác sẽ được trao đổi trực tiếp với bên Sing
