Job Summary:
This position is responsible for identifying and developing leads, generating revenue for the company through contact center services such as customer care, technical support, tele-surveys, and tele-marketing.
Key Responsibilities:
- Implement activities to develop the business in HCMC and Southern provinces and achieve the revenue target assigned by BOD.
- Identify and develop leads, converting them into paying customers.
- Monitor work progress and keep in contact with clients at all stages (briefing, proposal, quotation, contract, campaign management, negotiating and close agreements).
- Collaborate with relevant departments throughout the sales process, including analyzing RFPs, creating proposals, presenting pricing, and negotiating contracts.
- Prepare regular reports in accordance with company regulations and management requirements.
- Forecast and track key account metrics (e.g. sales results and annual forecasts)
- Coordinate with the internal stakeholders to come up with a new service model. Update new models for customers.
- Record customer feedback about the service. Coordinate with Operations department to solve requests from Customers.
- Complete other tasks assigned by the direct supervisor.
Requirements:
- Bachelor's degree in Business, Marketing, or related field.
- More than 5 years of experience in B2B sales or business development with minimum 1 year experience in same position
- Strong analytical and quantitative skills.
- Excellent communication, negotiation, and presentation skills.
- KPI-driven with a solution-oriented mindset.
- Highly motivated, adaptable, and calm under pressure.
- Analytic mindset, proactive, dedicated, committed & passionate
- Customer service & sales oriented
- Fluently in English (Equivalent to IELTS 6.5)
- Experience in the Contact Center/BPO industry is a plus.
Benefits:
- Salary: $1000 - $1500 + commission (negotiable).
- Probationary period receives 85% of base salary.
- Salary review: once a year
- Insurance followed Vietnamese Labor Law.
- PVI health insurance.
- 13th-month salary.
- 14 days of annual leave.
- Union membership with full benefits (bonuses, parties, travel, etc.).
- Team Building/ Year end Party: once a year.
Working Hours:
- 8:30 AM - 5:30 PM, Monday to Friday.
- 8:30 - 12:00 Saturday
Work Location: 222 - 226 Hoang Hoa Tham, Ward 12, Tan Binh District, Ho Chi Minh City
