Đang xử lý
Customer Service Executives (CS) is required to proactively conduct the following tasks, but not limiting to further tasks assigned by CS Leader Manager:
Handle LIMS system (quotation, client’s datasample regist, and related tasks)
Coordinate with BD to resolve client’s inquiries and questions
Actively listen to clients’ issues, inquiries, and complaints
Keep an active outlook and efficiently handle complaints from clients by addressing their problems and providing the best solutions
Follow up with existing clients and maintain their regular use of ES services
Promote the productsservices to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up
Understand client’s needs and make appropriate proposal clients BD or to AM in case approval needed
Liaise with related teams to update clients’ debt status for appropriate actions
Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service
Requirements and skills
BA of Food Technology Aquaculture Agriculture Business Administration
Have profound understanding of the Food, Food-related markets and ability to expand capability to other sectors
Strong interpersonal skills
Self-motivated with a results-driven approach
3C: Communication, Collaboration, Commitment
Other soft skills: Critical Thinking, Networking, Teamwork, clients-oriented
Growth mindset driven
English is a plus
What we offer
Attractive salary and bonus packages, reviewed annually
Good working environment
Competitive compensation and benefit packages: compulsory insurances, additional health care, annual health check-up, travelling, other allowances.
More incentive packages to be discussed when interview
Please send your CV to: Alen.ho(at)eurofinsasia.com
