Job Description
Customer Service Executives (CS) are required to proactively conduct the following tasks, but not limiting to further tasks assigned by CS Leader/ Manager:
- Handle LIMS system (quotation, client’s data/sample regist, and related tasks)
- Coordinate with BD to resolve client’s inquiries and questions
- Actively listen to clients’ issues, inquiries, and complaints
- Keep an active outlook and efficiently handle complaints from clients by addressing their problems and providing the best solutions
- Follow up with existing clients and maintain their regular use of ES services
- Promote the products/services to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up
- Understand client’s needs and make appropriate proposal clients/ BD or to AM in case approval needed
- Liaise with related teams to update clients’ debt status for appropriate actions
- Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service