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Công Ty Cổ Phần Vận Tải Và Thương Mại Quốc Tế
- CUSTOMER CARE STAFF

Recruitment CUSTOMER CARE STAFF at Ho Chi Minh City - Vận Tải Và Thương Mại Quốc Tế

7,500,000 - 8,500,000 VND 0 VND

Recruitment CUSTOMER CARE STAFF at Ho Chi Minh City - Vận Tải Và Thương Mại Quốc Tế

7,500,000 - 8,500,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

17/06/2023

Amount of Vacancies

1 people

Gender

Male

Experiences

From 1 to 2 year

Degree

associate degree

Workplace

Ho Chi Minh City

Industry

Unskilled Labo - Freight / Logistics / Warehouse

Job Description

- Monitor and respond to customers' opinions about the port's services to gather, report and propose solutions to improve and improve service quality to meet all requirements of customers.

- Receive information about customer complaints and discuss with relevant departments to find out the cause of customer complaints. Suggest ways to handle and resolve customer complaints in the fastest time.

- Coordinate with departments to resolve arising issues to minimize customer complaints.

- Contact and record information about the services that customers need to use. Transfer information or combine with Marketing Department to work directly with customers and persuade customers to use the services of the Port.

- Organize the inspection of customer satisfaction for the port's services twice a year. Report the results to the Company's Board of Directors and propose solutions to improve service quality.

- Coordinate with departments at the Port to handle arising damage to containers or goods.

- Perform other duties as required

[Vietnamese]