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Viec Oi Client - Japanese Customer Success Staff

Recruitment JAPANESE CUSTOMER SUCCESS STAFF at Ha Noi - Viec Oi Client

20,000,000 - 35,000,000 VND 0 VND

Recruitment JAPANESE CUSTOMER SUCCESS STAFF at Ha Noi - Viec Oi Client

20,000,000 - 35,000,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

07/06/2026

Amount of Vacancies

1 people

Gender

No gender requirement

Experiences

No experience require

Degree

no formal education required

Workplace

Ha Noi

Industry

IT - Software / IT - IT Software ; Sales / Business - Business/ executive , Customer service

Job Description

JOB SUMMARY:

This role involves providing post-implementation support and training to clients on system usage, conducting follow-up meetings to understand customer challenges, and suggesting effective solutions. You will also support the sales team with product demos and client presentations.

RESPONSIBILITIES:

Provide post-implementation support and training to clients on system usage.
Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
Support the sales team with product demos and client presentations.
Create and update user manuals or documentation as needed.
Coordinate with internal departments to resolve customer issues promptly.
Maintain strong client relationships and ensure high satisfaction levels.
Occasionally travel to client sites for direct support or seminars.

REQUIREMENTS:

Bachelors degree in relevant field.
Has 23 years of experience in the IT/SaaS field.
Strong communication and problem-solving skills.
Growth mindset and willingness to learn.
Able to think from the customers perspective and act proactively.
Sincere, responsible, and team-oriented personality.
Interest in consulting and technology.
Proficiency in Japanese (JLPT N2 or higher).
Good English communication skills (both verbal and written).
Have experience in negotiating with customers.

BENEFITS:

20M - 35M VND (Gross).
Competitive salary package, including full insurance coverage.
Annual performance review: twice/ year.
13th-month salary Bonus.
18 days of leave: 12 days of annual leave, 6 days of New Year Leave.
Premium Healthcare Insurance Package starting from day one.
Annual Health Check-up.
Excellent career development opportunities, with exposure to and experience in the latest technologies.
Patents and Inventions bonus.
Company trip, Year-End Party, Gifts for Tet/ Holidays.
MacBook Pro/laptop is provided.

Việc Ơi có mặt ở Việt Nam vào năm 2016 với 100% vốn của Nhật Bản. Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp. [Vietnamese] Việc Ơi có mặt ở Việt Nam vào nămvới 100% vốn của Nhật Bản. Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp.

Company images

Viec Oi Client

Overview
Jobs 349

Company size

20 - 99 people
Contact

Ms Ngoc
Address

485B Nguyen Dinh Chieu, Phuong 2, District 3, HCMC
Website

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Recruitment JAPANESE CUSTOMER SUCCESS STAFF at Ha Noi - Viec Oi Client