• Managing the daily operations of the PS section in accuracy and good customer services manners. Following up and monitoring staff performance.
• Recommending to Head of PS initiatives in improving the PS efficiency and quality of services.
• Ensuring the implementation of PS new projects/initiatives, memos, regulations and guidelines of the company, within the set timeframe, standards and budget.
• Solving complaints related to PS services provided to policy holders.
• Support, coaching, training, motivating and deriving a development as well as backup plan for all personnel of PS section. Work in sync with sections of Operations & other Divisions to make sure that PS can best support other functions of Operations & the company. Being a role model in working, learning, caring and servicing people for staff to follow.
• Preparing and monitoring PS expenses budget versus approved budget.
• Handling other tasks as requested by the management.