Receptionist/ Customer Care:
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Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
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Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
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Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
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Assist with planning, drafting announcement content and timely send necessary information to tenants.
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Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests' payments are carried out in a timely manner.
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Assist in the temporary residence registration process for tenants.
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Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YÊN Living.
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Coordinate with the Sales & Marketing department to take potential tenants for viewings.
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Coordinate with the Sales & Marketing department in optimizing the amount of customer reviews on YÊN Living's OTAs, communication and social media channels.
Operations:
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Work closely with the housekeeping team to ensure the overall room’s look and feel for both existing and potential tenants.
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Receive information/requests from tenants, check & monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants' rooms and public areas.
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Monitor and update all necessary files related to maintenance and operation expenses.
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Support the Operations team in working with related maintenance/repair partners/service providers when necessary.
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Report to the line manager of remaining backlog tasks of the day for prompt handling.
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Other related operations & customer care tasks assigned by the Operations & Customer Care Supervisor and/or the CEO.REQUIREMENTS:
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A university graduate of any business-related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
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Able and willing to work both independently and as a team.
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Comfortable in learning and using necessary softwares and online productivity tools on a daily basis - Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
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Can-do attitude with an attention to details.
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Fluent English communication (listening, speaking, reading and writing)
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Organized and capable of multitasking
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Honesty, agility, able to work under pressure
BENEFITS:
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Salary: 7,000,000 VND - 8,000,000 VND. Salary review with a potential raise after 6 working months.
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Working hours: Shift rotation by week
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Part office time: 8::00 (Lunch break: 12:, 6 days/week
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Afternoon shift: 12::00 (Shift break: 16::00), 6 days/week
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Bonus for public holidays
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A fair compensation scheme for working overtime or working on public holidays
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Social insurance, health insurance, unemployment insurance
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15 days annual leave
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02 team building meals per month
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Annual outing trip
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13th month salary