- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/service.
- Provide support and guidance of registering and utilizing Shinhan’s products/service to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering an excellent experience to customers.
- Other tasks assigned by BOD