• High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target

• Counselling of prospective students and their families regarding study opportunities.

• Provision of information on institutions to students either face to face or over the telephone.

• Following up students’ applications and keeping students posted/ informed on offers/ rejections by the institutions.

• Accurately & timely updating of student applications on IDP Global database & team reporting scheme

• Provide good after sales service to have high parent/ student referral source

• Organization and implementation of promotional activities at local institutions and IDP offices.

• Organization and assistance in IDP exhibitions and other educational exhibitions.

• Interpretation for institutions at seminars/ interviews/ exhibitions.

• Maintaining a good rapport to students, their families, local and IDP institution clients and visa office.

• Attending and servicing institutions upon their visits to IDP office.

• Active participating in team meeting & training

• Other duties as assigned by the Line Manager.