Responsible for supporting customer service at the lobby when requested by guests, including: helping guests call taxis, giving directions, local information, tourist attractions, good restaurants, entertainment areas, etc.
Understand hotel products and services to advise guests if needed
Responsible for receiving and delivering parcels, faxes, messages, letters, etc. to guest rooms, ensuring delivery in the fastest time; at the same time, clearly record in the work diary and ask guests to sign for confirmation.