INCOME & BENEFITS
- Fixed salary: 18,000,000 (Max)
- LCB: 16M + 1.5M responsibility allowance + 500,000 meal allowance + 1.8M kpi bonus
- Participate in full social insurance and health insurance.
- Participate in 247 accident insurance package.
- Annual health check-up.
- 14 days leave per year.
- Participate in training courses on skills and expertise.
- Clear career path.
- International, modern, professional working environment
JOB DETAILS
- Manage Customer Care team via call
- Team size: 20 people
- Listen to sales consultations from sales staff over the phone every day
- Ensure that team activities comply with service delivery policies, regulations and standards.
- Training & coaching new employees.
- Improve the quality of the team in charge, daily quality control.
- Report and analyze employee performance.
JOB REQUIREMENTS
- Degree: University or higher
- Equivalent experience in call center 1-2 years in similar position
- Manage teams of 10 or more employees
WORKING TIME
- Day shift: 07:00 – 16:00, 09:00
18:00 12:00 – 21:00, 13:00 – 22:00
- Night shift: 19:00 – 04:00 20:00 – 05:00
21:00 – 06:00 22:00 – 07:00
-Rotating 24/7 9 hour shifts (Including 1h30p lunch break). OFF 2 days a week
WORK LOCATION: Concentrix Vietnam Company: Quang Trung Software Park. No. 02 To Ky Street,
Ward Tan Chanh Hiep, District 12, HCMC.
[Vietnamese]
English
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