Customer reception and support:

Receive calls, messages, and feedback from customers via phone, Zalo, Facebook, Website, or directly at the counter .

Consulting, answering information about services, processes, prices, work schedules

Guide customers to make appointments, check appointments, change or cancel appointments (if necessary).

Customer care before, during and after service:

Confirm appointment before arrival date (by phone/Zalo).

Remind customers of things to note before examination and treatment (fasting, bringing old results, oral hygiene).

Ask and record feedback after customers use the service .

Manage customer profile files, service usage history , support timely re-examination.

Call & text customer service regularly:

Make birthday and holiday calls, send personalized offers .

Call to remind about regular appointments (e.g., check-ups, orthodontic rubber changes, regular check-ups).

Proactively contact customers who do not return to find out the reason and invite them for a follow-up visit.

Track service quality & customer feedback:

Record and handle complaints (if any), coordinate with relevant departments to resolve quickly.

Recommend improvements to customer experience based on collected feedback.

Update daily/weekly/monthly customer service reports for management.

Media & marketing support:

Send information about promotions and offers via Zalo/Facebook/Mail to customer lists.

Guide customers to evaluate fanpage, Google, and feedback on services after use.

Coordinate with marketing department in customer care communication campaigns.