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 Việc làm  /  TPHCM /  Nhà hàng, Khách sạn /  VIỆC LÀM RECEPTIONIST/ OPERATIONS AND CUSTOMER CARE tại TPHCM - Yên Living

VIỆC LÀM RECEPTIONIST/ OPERATIONS AND CUSTOMER CARE tại TPHCM - Yên Living

7,000,000 - 8,000,000 VNĐ
0 VNĐ

Thông tin tuyển dụng

Điều kiện làm việc

  • Số lượng cần tuyển:
    5 người
  • Bằng cấp:
    Cao đẳng
  •  Kinh nghiệm:
    Từ 1 đến 1 năm
  • Giới tính:
    Không yêu cầu
  •  Vị trí:

Mô tả công việc

Receptionist/ Customer Care:

  • Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
  • Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
  • Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
  • Assist with planning, drafting announcement content and timely send necessary information to tenants.
  • Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests' payments are carried out in a timely manner.
  • Assist in the temporary residence registration process for tenants.
  • Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YÊN Living.
  • Coordinate with the Sales & Marketing department to take potential tenants for viewings.
  • Coordinate with the Sales & Marketing department in optimizing the amount of customer reviews on YÊN Living's OTAs, communication and social media channels.

 

Operations:

  • Work closely with the housekeeping team to ensure the overall room’s look and feel for both existing and potential tenants.
  • Receive information/requests from tenants, check & monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants' rooms and public areas.
  • Monitor and update all necessary files related to maintenance and operation expenses.
  • Support the Operations team in working with related maintenance/repair partners/service providers when necessary.
  • Report to the line manager of remaining backlog tasks of the day for prompt handling.
  • Other related operations & customer care tasks assigned by the Operations & Customer Care Supervisor and/or the CEO.REQUIREMENTS:
    • A university graduate of any business-related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
    • Able and willing to work both independently and as a team.
    • Comfortable in learning and using necessary softwares and online productivity tools on a daily basis - Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
    • Can-do attitude with an attention to details.
    • Fluent English communication (listening, speaking, reading and writing)
    • Organized and capable of multitasking
    • Honesty, agility, able to work under pressure

     

    BENEFITS:

    • Salary: 7,000,000 VND - 8,000,000 VND. Salary review with a potential raise after 6 working months.
    • Working hours: Shift rotation by week
    • Part office time: 8::00 (Lunch break: 12:, 6 days/week
    • Afternoon shift: 12::00 (Shift break: 16::00), 6 days/week
    • Bonus for public holidays
    • A fair compensation scheme for working overtime or working on public holidays
    • Social insurance, health insurance, unemployment insurance
    • 15 days annual leave
    • 02 team building meals per month
    • Annual outing trip
    • 13th month salary

     

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