About us: Goly Vietnam is a start-up company in the field of BPO & Biotechnology, aiming
to promote innovative products of Vietnam origin to worldwide customers
Job Brief: Are you a fresh graduate who is looking for an opportunity to develop a career in work
that brings challenges and makes a difference, within a flexible and supportive environment Our
enthusiastic and dynamic Customer Care team now opens a new position for youth candidates who
are capable and share the same ambition.
This role is challenging as the company is growing rapidly while maintaining key-value drives,
which are efficient operation, effective products, and highly-satisfied customer experience.

Position: Customer Care Executive
Location: 20 Nui Truc, Giang Vo, Ba Dinh, Ha Noi
Base Salary and bonus: 10 million VND + minimum 2 million VND
Other Benefits: As per the company’s policy.
Employment type: Full time
Job Industry: Biotechnology / Customer Care

Job duties & responsibility
● After training, possess a strong understanding of the nature of products, business
environment & regulation, customer service operation and communication
(including social network, email marketing)
● Promptly engage in customer queries and effectively address their issues/requests.
● Follow up customers’ experience after-sales.
● Monitor daily customers’ comments, feedback on media/social platforms.● Report daily sales orders from the marketplace platform.
● Ensure the highest levels of customer satisfaction are maintained all the time.
● Coordinate with other team members to resolve customers’ requests and follow up
efficiently.
● Cooperate with digital marketing team.

What we seek:
● Fluent English with IELTS ≥Graduated. No experience required.
● A team player who works well with existing members; creative but able to strictly follow
guidelines and must be able to work in intensive operation.
● Strong sense of responsibility and proactive work attitude.
● Ability to work flexible hours, late hours for the US/UK market.
● Familiar with Social network
Other requirements:
● Personal Laptop
Contact: Frank Ngo (Inbox for JD or send your CV to