Receive and handle customer requests and questions before and after real estate transactions (via phone, email, Zalo).

Call to take care of, remind about appointment schedule, payment schedule, house/project viewing schedule.

Update transaction status, legal documents, project progress to customers promptly.

Coordinate with relevant departments to ensure the best benefits and experiences for customers.

Send thank you letters and gifts to customers periodically according to the company's program.

Support organizing events, openings, seminars for customers.

Record feedback and propose improvements to customer service to management.