- Job details:

A. Team Management and Development:

▪ Schedule work shifts and allocate tours for customer consultations fairly and efficiently;

▪ Provide training to new employees on basic dental knowledge, reception procedures, sales closing skills, and handling objections;

▪ Motivate, maintain positive energy, and build a cohesive work culture within the team;

▪ Responsible for achieving individual sales targets and the overall team revenue;

▪ Closely monitor, support, and directly participate in complex, high-value consultation cases (implants, cosmetic dental crowns, etc.).

B. Customer Service & Complaint Resolution:

▪ Monitor the customer care process before, during, and after dental services;

▪ Acting as the primary point of contact for receiving and directly handling complaints, negative feedback, or situations that arise beyond the authority of the consulting staff;

▪ Working closely with the team of doctors and assistants to provide the best service experience for customers.

C. Other tasks as required by the Board of Directors.

- Job requirements:

▪ Experience: Minimum 1-2 years in a similar position (Preference given to candidates with experience in dentistry, healthcare, or aesthetics);

▪ Basic understanding of dental services or the ability to quickly absorb medical and cosmetic knowledge;

▪ Excellent English communication skills and a keen understanding of customer psychology;

▪ Appearance: bright, neat, and professional demeanor.

- Benefits received:

▪ Attractive income: 20,000,000 – 40,000,000 ++ (Basic salary + % commission);

▪ Full participation in social insurance, health insurance, and unemployment insurance as required after completing the probationary period;

▪ Performance-based bonuses, bonuses for holidays and Tet (Lunar New Year), 13th-month salary;

▪ Take advantage of discounted prices on dental care and cosmetic dentistry services.