1. Industry tasks:
a. Merchandise Management:
– Monitor staff to ensure:
• Goods are fully replenished, in good condition and quality.
• All merchandise displayed according to the plan or instructions from the Senior Manager/Purchasing and all prices between the displayed merchandise and the price tag are checked.
• Price check on POS/SST and price tag change (if necessary) is completed before the supermarket opens.
– Place orders with Suppliers and receive goods from Freight Forwarding department.
- Manage inventory and re-order when out of stock. Return damaged goods.
- Participate in monthly inventory under the direction of upper management.
– Attend the inventory every two years as scheduled.
b. Manage other activities:
– Monitor staff to ensure:
• Operating equipment, lighting and fixtures (gondola, trolley, rack, etc.) are in good condition.
• Sales floor is kept clean and tidy.
• Fire safety procedures are properly implemented.
– Set POP (price list), perform POP display, check POP to ensure accurate and complete information.
- Support opening/closing operations of supermarkets.
– Check and verify discrepancies in inventory & sales figures after inventorying and reporting to upper management.
c. Customer service:
Provide good customer service to encourage increased sales. Be polite and listen to customer needs.
– Inform and introduce to customers about new products, promotions, payment policies, exchange and return, etc.
– Handling customer complaints or complaints caused by Employees and marketing agents.
– Comply with the Company Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Sales and profits:
- Coordinate with Suppliers to implement promotional programs.
– Identify slow-selling and poor-quality items. Estimate customer needs and consult with purchasing department.
- Maintain records of purchase and sales orders. Periodic reports on best-selling sales, promotional sales results, market surveys/competitor surveys.
– Provide daily sales figures to Vendor's marketing staff.
- Support cashier to exchange goods as required.

3. Human resource management:
- Planning and making work schedules, work schedules and assigning direct subordinates.
– Ensure sufficient human resources in the business process in unexpected situations.
- Responsible for employee performance.
– Identify and reduce unnecessary work to increase employee productivity.
- Regularly train and motivate subordinates in daily work.
Identify potential staff for succession planning purposes.
- Building and promoting teamwork spirit.

4. Rules and Regulations:
– Comply with all working procedures, policies, rules and regulations of the company.
– Check, monitor, remind and guide employees and marketing staff to implement the rules and regulations.

5. Other tasks:
- In charge of closing floors when opening hours are over.
- Support other departments when needed.
– Other duties or responsibilities as assigned by Direct Manager, Department Manager and Supermarket Director.
II. JOB REQUIREMENTS
- Intermediate or higher graduation
- At least 1 year of management experience in the retail industry, especially related to the food industry (preferably fresh food)
– Able to work in shifts (8 hours/day, 6 days/week), can work on holidays and New Year
– Good analytical skills, customer service mindset, and office computer skills
Ability to work in a team, manage a team and withstand high work pressure, have good sales and problem solving skills
III. WORK LOCATION
– AEON Long Bien General Department Store and Supermarket
No. 27 Co Linh, Long Bien Ward, Long Bien District, Hanoi