• Manage & be responsible for the entire Customer Care staff, training and supervising staff.
• Guide and coordinate activities of the Customer Care department to achieve the company's goals.
• Support Customer Care staff in resolving special cases.
• Drafting work processes and offering solutions to minimize time & resources at work.
• Evaluate the performance of customer service staff, reporting directly to the CEO and relevant superiors.
• And other guest tasks related to the department requested by the Manager.

Job requirements:
• Good communication in English or Chinese.
• 1 - 2 years Team Leader or more in the E-commerce industry (Shopee, Lazada, Tiki, Sendo) or e-commerce companies.
• Ability to manage, handle and resolve situations flexibly.
• Good at data and reporting to effectively plan and control work.
Working time:
• 9:00 a.m. - 6:00 p.m. from Monday to Sunday every week
(rotating shifts, off 02 days/week)
Regimes and benefits:
- Official salary: upwards or negotiable based on capacity (target bonus + overtime calculation if any)
- Probation: 02 months (85%)
- Year-end bonus.
- Annual leave (including 02 days of the probationary month)
- Insurance according to Labor Law
- Team building periodically