JOB DESCRIPTION
1. Assistant job ( 2 0%):
- Arrange the working schedule, meeting schedule, work schedule, organize meetings, take notes and summarize the content of the meetings for the Deputy Director.
- Prepare documents, collect necessary information at the request of Deputy Director.
- Support the clerical work of the Director's office: Store records, prepare documents of the Deputy Director when going on business trips, meeting partners, customers..
- Coordinate with related departments to implement work effectively.
- Make reports and send them to the Deputy Director or other department managers
- Support the Board of Directors in internal and external relations when necessary, handling customer care operations (calling to handle customer complaints, sending gifts and flowers on holidays and anniversaries concept…).
- Other tasks as assigned by the Board of Directors.
2. Check – Monitor the operation of business points ( 8 0%)
- Follow up, update weekly sales of branches and support when needed.
- Support the Board of Directors to develop a set of operating regulations, service quality management, and human resource management for business points.
- Directly check and monitor related issues from the software and departments directly under the business point to remind and make minutes.
- Participate in the recruitment process for business points when required and support, guide and train new employees to work effectively.
- Follow up and handle customer complaints about service quality
- Understand programs and promotion times to guide and monitor the implementation of programs at business locations.
- Arrange and be responsible for the actual inspection at the business point of HCM.
APPLICATION REQUIREMENTS
1. Degree/certificate requirements:
· Graduated from College, University
2. Experience and knowledge requirements:
Experience: at least 2 years
· Experience in F&B and customer care industry
· Able to use office computer proficiently, priority is given to candidates who have access to technology (such as facebook, zalo, ...)
3. Other requirements on qualities, personality, skills and abilities:
· Confident, good communication, persuasion and negotiation skills
· Good ability to handle situations and complaints.
· Ability to communicate, self-plan work.
· Ability to go on business trips, work overtime and high spirit of support.
Professional, confident, agile style.
· Good record management skills, data, good memory.
· Honesty, passion, enthusiasm for work and desire for self-development.
REMUNERATION POLICY
1. Attractive, competitive starting salary, commensurate with ability and working experience, with no limit on starting salary, depending on capacity and recruitment interview results;
2. Having the opportunity to approach leaders of publishers and publishers across the country;
3. To be considered for rank increase and periodical salary and bonus according to capacity;
4. Trained and guided directly by experienced professionals throughout the working process.
5. To enjoy social insurance and health insurance benefits as prescribed by law when becoming a full-time employee
6. Enjoy benefits, quarterly bonuses and holidays.
7. Regularly participate in professional training courses, teambuilding, cultural events