CHI TIẾT CÔNG VIỆC:

This role leads a small inbound sales team and directly contributes to closing high-value orders. Ideal for Senior CS Agents, Telesales Specialists, or Junior Supervisors ready to step into a revenue ownership role.

NHIỆM VỤ CHÍNH:

• Revenue & Conversion
• Own Draft → Confirm conversion rate and CS channel revenue performance.
• Coach the team on sales scripts, follow-ups, objection handling, and upsell opportunities.
• Personally handle high-value or complex cases during peak hours.
• Ensure revenue growth aligns with operational capacity and delivery SLA.
• Team & Performance Management
• Lead daily inbound sales operations and allocate workload effectively.
• Monitor key KPIs: conversion rate, revenue per agent, response time, order accuracy.
• Identify lost-order reasons and implement weekly improvement plans.
• Maintain order intake discipline to prevent operational overload.

YÊU CẦU:

• 2–5 years experience in ecommerce CS
• Strong spoken English.
• Experience mentoring or guiding a small team (formal leadership title not required).
• Strong closing mindset — confident converting chat/phone inquiries into paid orders.
• Comfortable with KPIs, targets, and revenue accountability.
• Able to make quick decisions under pressure, especially during peak seasons.
• Hands-on leader willing to step into frontline selling when needed.

QUYỀN LỢI ĐƯỢC HƯỞNG:

• Quarterly performance bonus based on conversion and team KPIs
• 13th month salary
• Peak season bonuses (Valentine’s Day, March 8, October 20)
• Social insurance & annual leave according to regulations
• Fast-growth ecommerce environment with strong leadership exposure