- Receive phone calls, process incoming call information.

- Consulting and answering all questions from customers and partners related to the company's business and sales activities, best meeting customer needs.

- Processing orders via email or phone.

- Check the accuracy of information in orders and invoices.

- Contact customers to collect missing information, and relevant departments to exchange information about orders being tracked.

- Control and handle complaint information from customers.

- Sales report: daily/weekly/monthly/quarterly/yearly as requested by Management.

- Support Pharmacy Representative: Provide sales data according to company regulations, handle customer complaints when sales go out to the information market.

- Control and manage sold goods, coordinate with the accounting department to check and urge debts and urge the business department to quickly collect debts.

- Manage documents and records of the sales department.

- Contact the Warehouse department/Logistics unit to ensure on-time delivery.

- Update knowledge about new products and features.

- Provide necessary documents for the Sales Department: Sales program, Certificate, contract,...

- Always ensure the storage of sales programs, order tracking, tracking the deadlines of product-related documents and reporting to the Sales Department.

- Perform administrative tasks such as drafting documents, notices, contracts, and quotes for the Sales City/Board of Directors for review and approval before issuance.

- Perform other tasks as required by Business Management.