Sales Admin

- Job Details: The Sales Admin at Ly Gia Vien plays a crucial role in ensuring a seamless customer experience from order confirmation to account activation. In addition to managing the onboarding process, this position is responsible for sales support tasks such as quoting, contracts, and processing purchase orders (POs). This role connects customers, internal departments, and operational processes to ensure customer service and operational efficiency.

1. Customer Onboarding & Project Management

• Receive and lead the onboarding process for new customers after the sale.
• This is the primary point of contact with customers.
• Coordinate with the logistics, consulting, and product departments to arrange delivery, installation, and training.
• Monitor the onboarding progress and ensure the go-live schedule is met.

2. Quotations, contracts & PO processing

• Prepare and send quotations according to the pricing policy and product configuration from BDR/AE.
• Collaborate with the legal department to draft contracts and monitor approvals.
• Receive, check, and process customer orders.
• Ensure that records are complete, accurate, and up-to-date on the CRM/ERP system (Salesforce/SAP/Oracle NetSuite).

3. Customer Relationship Support

• Proactively update information and communicate clearly throughout the implementation process.
• Handle inquiries related to delivery, contracts, and documentation.
• Report and handle any issues that arise with the relevant departments.

4. Internal Coordination & Reporting

• Work with the finance, warehouse, and sales departments to ensure orders are processed smoothly.
• Update the onboarding status and customer profile in the CRM.
• Prepare to hand over the client to the Account Executive (AE).
• Prepare reports and documents for internal use and clients.

- Job requirements:

• 2–4 years of experience in an Admin, Sales Admin, or Customer Service role.
• Experience in sales support, customer service, or onboarding is preferred.
• Excellent administrative skills, accurate handling of contracts, pricing, and orders.
• Experience in the F&B, hospitality, or kitchen equipment industry is preferred.
• Proficiency in CRM/ERP (Salesforce, SAP, or Oracle NetSuite is an advantage)

- Benefits received:

• Salary: Negotiable based on skills and experience, with salary increases based on performance and seniority.
• Holiday/Tet bonuses are awarded according to company policy.
• Performance-based bonuses are awarded based on job performance.
• Full participation in social insurance, health insurance, and unemployment insurance with full salary.
• Provide all necessary work tools.
• Annual leave: 12 days/year + public holidays as per government regulations.
• Colleagues: Professional and dynamic work environment.

- Work location:

+ HN: Mezzanine Floor, Hong Ha Building - 37 Ngo Quyen Street, Cua Nam Ward, Hanoi City, Vietnam

+ HCM: Riverfront Financial Center, 3A Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City

- Working hours:

Monday to Thursday: 8:00 AM - 12:00 PM; 1:00 PM - 6:00 PM

+ Friday from 8:00 AM - 12:00 PM; 1:00 PM - 5:00 PM