- Contact order confirmation directly with customers - Ready to answer customers' questions about goods - Track customer feedback on products and provide appropriate solutions. - Make the order, the bill of lading code after having agreed with the customer the appropriate delivery address and time. - Work with warehouse/purchase departments to place orders in a timely manner. - Track order status on the delivery system. - Timely handling of orders that have problems: Unsuccessful delivery, stocked orders, refunded orders... - Other tasks as assigned by management.