- Job details:

• Answering and advising customers online and over the phone.
• Seeking new customers, nurturing relationships with existing customers, and leveraging existing customer connections.
• Support in training new employees.
• Receive and answer customer feedback, questions, and inquiries.
• Submit work reports periodically and as needed, as requested by superiors.
• Perform other tasks as required by superiors.

- Job requirements:

• Conversion rate from text messages to phone numbers
• Conversion rate from phone number to offline consultation appointment
• Percentage of customers who come for in-person consultations.
• Enhance customer service expertise.
• Market research
• Achieve monthly KPIs according to the BP TVOL plan.
• 2 years of experience in online consulting and sales.
• Perceptive, Diligent, Patient

- Benefits received:

• Proposed measures to improve work processes in order to enhance work efficiency.
• Entitled to participate in internal training courses related to their professional expertise.
• Entitled to benefits and policies as stipulated by the Company.