1. JOB DESCRIPTION

• Receive and process customer booking/ticketing requests.
• Remind customers of ticket issuance time and support in handling related issues.
• Plan to remind customers before departure time, ensuring customers have full flight information.
• Process ticket change/cancellation requests according to airline regulations.
• Support customers with related information: baggage regulations, ticket prices, online/offline check-in procedures.
• Support customers in handling emergency situations such as lost tickets, canceled/delayed flights, and itinerary changes.
• Monitor and update airline promotions and policies to advise customers.
• Coordinate with relevant departments to ensure effective customer service.

2. CANDIDATE REQUIREMENTS

• Graduated from College or higher, priority given to majors related to tourism, aviation, customer service.
• Minimum 2-3 years of experience in the field of airline ticket sales or services related to air transport, tourism, customer care
• Proficient in using GDS (Global Distribution System) systems such as Amadeus, Galileo or websites of domestic airlines.
• Proficient in office software (Word, Excel).
• Good communication skills, flexible in handling situations.
• Have the ability to work independently and work effectively in a team.
• Priority is given to candidates with basic English communication skills.
• Careful, honest, highly responsible and dedicated to work.

3. BENEFITS

• Competitive salary, bonus based on performance.
• Social insurance, health insurance, unemployment insurance according to State regulations.
• Professional, dynamic working environment, with promotion opportunities.
• Trained and regularly updated on airline tickets and policies.
• Attractive welfare policy: bonuses for holidays, Tet, annual leave, company travel,