I. Job objectives:
- Carry out contract related tasks;
- Perform debt collection of the project in charge.
- Perform after-sales work: customer care, answer customer questions
II. Specific tasks
- Implement tasks related to the Contract:
- Proactively review and plan for customers to sign documents when eligible: deposit agreement, sales contract, liquidation minutes
- Coordinate with relevant departments to draft documents for customers: booking/reservation, deposit agreement, price calculation form, sales contract, liquidation minutes
- Issue contracts to customers in accordance with procedures and content
- Guide and answer customer questions during the transaction process: deposit signing, contract signing, transaction cancellation, related document procedures.
- Support customers in completing contract signing, presenting to leaders for signature, stamping and issuance.
2. Track customer debt
- Plan to collect money by week, month, quarter, year
- Monitor the debt status of the project in charge, ensure timely debt collection: send full and timely debt collection notices, contact customers to collect debt
- Timely report and propose solutions to handle customers' bad debts
3. Handover work
- Coordinate with relevant departments to plan acceptance, handover and handover of land/construction on land to customers.
- Directly implement the handover to customers, complete the handover procedures
- Support customers after delivery: warranty, answering questions, handling arising problems.
4. Customer support/care
- Be the focal point for receiving customer inquiries according to the project in charge.
- Coordinate with relevant departments and propose solutions and handling directions to resolve customer requests in a reasonable and timely manner.
- Negotiate with customers on measures to resolve customer requests and complaints.
- Coordinate with customer service department to send gifts to customers during holidays.
5. Report
- Responsible for reporting the status of the project in charge
- Make periodic reports
6. Other jobs:
Other tasks assigned as directed by superiors