- Manage assigned data, Telesale advises and answers customers' questions and complaints through all Company channels (Hotline, Website, Fanpage, Zalo, Group, Youtube, Tiktok...);
- Summarize daily revenue and closing rates and send them to team leaders and managers upon request;
- Make daily/weekly/monthly service quality survey calls, provide service usage instructions to all customers who register and purchase the Company's products and services;
- Receive errors and feature requests from customers and transfer them to the technical department
processing techniques;
- Develop documents and video instructions on how to use the service for customers;
- Fully update information about the customers we support in the management software
of the Company (on request);
- Fully update work reports (as required);
- Support interaction with relevant departments to implement work;
- Other tasks as requested by the Direct Manager or the Board of Directors.