DETAILED JOB DESCRIPTION

• Consulting and sales:
  • Receive and call customers from the data list provided by the company.
  • Actively seek, exploit and develop new customer sources (individuals, businesses) through online channels, social networks, and other relationships.
  • Consulting and answering customer questions about: flight itinerary, ticket prices, airlines, ticket conditions, promotions.
  • Consulting on accompanying services such as: checked baggage, meals, travel insurance, seat selection...
• Customer care:
  • Maintain relationships with old customers, take care of customers after sales to increase the rate of returning customers.
  • Notify customers of flight changes (if any) and assist with related procedures (refund, cancellation, ticket exchange).
• Reporting and data management:
  • Update customer information and transaction status into the data management system accurately and completely.
• Work coordination:
  • Work closely with relevant departments such as Booker, Accounting to ensure smooth sales and after-sales process.
  • Participate in training sessions to improve product knowledge and soft skills organized by the company.
  • Receive and handle customer complaints and feedback within authority.

(Details will be discussed during the interview)