- Answer the phone (using a standard greeting) and answer the phone.
- Welcome
- Create a reservation when receiving by Email, phone or individual guests come to make a reservation.
- Make procedures so that guests can check in and check out
- Regularly update the list of VIP guests and patrons.
- Responsible for the working area of the Receptionist.
- Receive bookings from guests by phone, email or from the Sales department.
- Handling situations when the hotel is full
- Contact Taxi shops, call Taxi when required.
- Manage customer complaints log book.
- Summarize the working day, double check the system and the amount collected by the customer match or not Handle all situations before 23:30 every day.