Check the list of guests who need to check-in and check-out late to prepare the necessary procedures and documents.
Welcome and recommend suitable rooms for Walk-in guests.
Carry out Check-in and Check-out procedures for guests in accordance with hotel regulations.
Implement and complete backlog work from previous shift.
Receive, answer and process all calls to the front desk.
Coordinate with relevant departments to meet requirements; answer questions; Resolve guest complaints.
Monitor the lobby area, ensure security and safety issues of the hotel, if any suspicious problems are detected, quickly report to security staff.
Handle problems and incidents that arise during work shifts.
Check alarm requests recorded from previous shifts.
Receive new alarm requests from guests recorded during the shift, ensuring accurate information about time and room number.
Set alarm time for guests.
At alarm time, perform the guest wake-up call process in accordance with the hotel's professional standards.
If calling by phone and the guest does not pick up, ask another staff member to come to the room to wake the guest up.
At the end of the shift, hand over the work to the morning shift receptionist before leaving.
Perform other tasks when requested by superiors.