JOB DETAILS:

Provide information about services, amenities, regulations, tour schedules, ticket prices, and accommodation. Welcome guests to the site; assist guests with check-in and check-out procedures.

MAIN RESPONSIBILITIES:

• Provide information about services, amenities, rules, tour schedules, ticket prices, and accommodation.
• Welcoming guests who come to visit and stay; assisting guests with check-in and check-out procedures.
• Answering questions, receiving and processing requests and feedback from guests. Proactively assisting guests throughout their stay/visit.
• Receiving and managing bookings (in person, by phone, by email, via OTA).
• Update room status and guest list daily.
• Coordinate with the housekeeping, technical, and security departments to provide timely service to guests.
• Managing customer records, ledgers, and revenue reports for the reception department.
• The shift handover, cash, and documentation are all complete and accurate.
• Coordinate with other departments to ensure smooth service operation.

REQUEST:

• Graduated from vocational school or higher. A diploma in tourism, hotel management, or service industry is an advantage.
• Having experience working in a similar position.
• Good communication skills, friendly attitude, and a pleasant appearance.
• Basic computer skills and booking software (if available).
• Capable of handling situations and able to withstand work pressure.
• Willing to work shifts, holidays, and weekends.

We are looking for candidates who possess the following qualities: strong interpersonal skills, a good understanding of problem-solving, and knowledge of consulting.

To meet the job requirements, knowledge of: Hotel Reception, restaurant operations, and related hotel knowledge is necessary.

BENEFITS RECEIVED:

• Enjoy full social insurance and health insurance benefits as per regulations (if you are a permanent employee).
• There is a system of appropriate rewards.
• There is a clear system of salaries and bonuses for holidays and Tet (Lunar New Year).
• A friendly work environment with opportunities for learning and career advancement.

The company offers benefits such as uniforms, internal training, and insurance coverage.