Job Description

A. Maintain, manage and develop sales with existing and new customers based on available data

• Monitor existing customer requests for maintenance and repair services, coordinate with technical department to perform inspection and troubleshooting.
• Communicate regularly with customers to grasp detailed needs and coordinate with the technical department to provide the best solution for customers.
• Follow the workflow to shorten processing time, resolve customer issues to provide consistent service quality and achieve the highest customer satisfaction.
• Track data and progress of work with customers on a daily basis for reporting purposes.
• Proactively seek advice from management/leadership when encountering problems beyond one's control and/or propose solutions that bring maximum benefits to customers and the Company.
• Monitor contract expiration for A1, A2 customers to approach and propose service packages to consolidate, maintain and expand the number of new customers.
• Look at each customer's costs on a yearly basis and analyze the pros and cons of using and not using the maintenance package.

B. Develop and exploit new customer files for maintenance, repair and rental services

• Proactively research customer needs and reach out through existing information channels to reach potential customers for:
• Generator rental service for construction sites, event organizers, and large construction repair units that need to rent and use generators for short or long term.
• Maintenance service from customers who purchased generators from other brands but had no after-sales service.

Job Requirements

• College degree or higher, priority given to those with technical knowledge.
• 23 years of Sales Service experience, especially in the technical field.
• Skills to care for, manage and develop existing and new customers based on available data.
• Careful, proactive, responsible, able to multitask and coordinate well with related departments.
• Work effectively independently and in teams.