- Receive and process calls and messages from customers via online sales channels (website, social networks, hotline, etc.).

- Support, answer questions and advise on products for old customers, to maintain long-term relationships and increase sales opportunities.

- Quote, negotiate payment terms and finalize delivery times quickly and efficiently.

- Monitor daily work reports and report to the Department Head on work progress.

- Update product prices: Track product price changes, promptly update product prices on sales platforms such as websites and social networks. Price information will be fully provided by the company.