Search and expand the source of potential customers by going to the market or contacting via internet, phone, fax, email, etc. to ensure maximum access to potential customers in the segmented tourism market. labour.
Introducing new travel services that the company is applying such as: travel programs, air ticket sales, car rentals, etc. to agencies, units, new customers, etc. to convince customers to use them. use the company's services.
Collect information related to customers such as address, contact information, customer needs,...
Responsible for the effectiveness in exploiting customer sources in the assigned area, including sales, revenue and loyalty,...
Responsible for keeping in touch with the company's loyal old customers to promote the brand, understand customer needs and sell products and services.
Contact customers to promptly update information about service prices and promotional programs for customers
Consulting, negotiating and convincing old customers to use the company's services
Periodically express gratitude to regular customers (call to inquire, wish birthdays, celebrate holidays, give promotional gifts, etc.) according to the direction of the board of directors to retain loyal customers.
Support other teams/groups within the department or other departments to accomplish business goals when required.