JOB DESCRIPTION - Manage data and customer information; - Consulting products, handling problems, answering and taking care of customers by phone; - Receive customer complaints and feedback, coordinate with departments to plan appropriate and quick solutions for customers; - Update customer data on the system according to the information provided by the sales department; - Solve all arising problems of customers within the scope of their authority - Other tasks assigned at the request of superiors REQUIREMENTS - Graduated from University/College; - At least 1 year of experience in a similar position; - Good use of MS Office (Work, Excel); - Communication skills, handling situations BENEFITS - Working under office hours - Lunch allowance: 25,000 VND/day - Telephone allowance 200,000 VND/month - 13th month salary, year-end bonus - Review annual salary increase - Annual health check, annual travel - Full payment of insurance regimes, additional purchase of accident insurance, health insurance in addition to health insurance according to home regulations country