- Make follow-up calls to customers after they purchase a vehicle/use the service.
- Reminds you of scheduled maintenance appointments.
- Conduct a customer satisfaction survey (according to company procedures)
- Receiving and processing customer feedback and complaints.
- Enter customer information into the system.
- Coordinate with the technical/sales department to provide customer support.
- Assist in introducing additional services: maintenance, spare parts, etc.
- Prepare periodic customer service reports.
REQUEST:
- Clear, pleasant, friendly, and polite voice.
- Possesses problem-solving skills, patience with customers, and attention to detail.
- Highly adaptable and willing to learn.
- Honest and proactive in their work.
- There is a spirit of working in rotation between the branches of the System.
Prioritize:
Experience in customer service/telesales for at least 6 months, especially in the motorcycle or car retail industry.
INTEREST
Candidates will receive customer service skills training according to company standards and will be provided with all necessary equipment to perform their job.
A friendly, stable work environment with little sales pressure.
Performance-based bonuses.
Basic salary from 6 million VND + KPI bonus + meal allowance, overtime allowance, etc.
Social insurance benefits such as health insurance, unemployment insurance, etc.
Tet bonus, year-end trip, seniority pay, etc.
WORKING HOURS
7:45 AM - 5:30 PM (45-minute lunch break) - Day Off: 1 day a week (excluding Saturday and Sunday). On duty until 8 PM (3-4 nights/week)
WORK ADDRESS
At HEAD Visacoop branches