1. JOB DESCRIPTION

• Receive emails and messages (Email, real-time chatting) from suppliers/partners on the e-commerce platform to answer questions and support complaint resolution
• Update information to the system.
• Perform other tasks as requested by superiors.

2. CANDIDATE REQUIREMENTS

• Fluent in Japanese (Speaking, listening, reading & writing), qualification requirements: N1 or equivalent Japanese language certificate (N2 will take an online test before participating in the interview).
• Graduated from high school or higher.
• Having customer care experience is an advantage.
• Voice is clear and easy to hear

3. COMPENSATION POLICY

- Income: 22,000,000 – 23,200,000 VND/month, including:

• Fixed salary: 21,500,000 VND
• Food allowance: 500,000 VND
• KPI bonus: 900,000 VND - 1,200,000 VND
• 2 months probation, receive 100% salary.

- Participate in full social insurance, health insurance, and 24/7 accident insurance package.

- Annual health check-up.

- 14 days of leave per year.

- Participate in training courses on skills and profession.

- Clear promotion path.

- International, modern, professional working environment