Receive calls, emails or messages from customers regarding property rental issues.
Receive customers for care, call, consult customers about company products then confirm and their desired needs to be able to propose suitable solutions.
Guide customers through rental processes, or related services.
Research, learn and understand clearly the information about the real estate project you are offering for rent, including: location, design information, price, information about the investor, etc.
Build and maintain long-term relationships with customers, encouraging them to continue using the service in the future.
Conduct regular reports on customer satisfaction, retention rates, and common issues.
Make recommendations for service improvements based on customer data analysis.