-Receive and handle customer requests/questions related to products that the company is "running"; Provide information to appropriate teams and partners to handle complaints.
-Manage the "dingtone" information channel to help customers get the content they need quickly and accurately (price, product type, shipping, product processing time, policy-related issues) of the company,…).
-Handling tasks assigned by other teams, for example: confirming customer addresses, confirming orders,... through "dingtone".
- Negotiate with customers to resolve disputes on payment gateways.
-Make suggestions to improve and improve work quality.