Recruitment Information

• Company: Mirae Asset
• Category: 0 Sales / Business - Customer service ; Accountant/Finance - Finance / Investment
• Workplace: TPHCM
• Deadline: 04/04/2024

Working conditions

• Amount of Vacancies: 1 people
• Degree: associate degree
• Work experience: From 1 đến 5 năm cho vị trí tương đương
• Gender: Female
• Level: Employees

Job Description

• Manage incoming calls, receive and process customer feedback;
• Consulting and instructions on how to use products and services appropriately;
• Instruct customers to pay and adjust information;
• Support and guide customers on online account opening procedures and monitor and update customer lists
• Answer customer questions/complaints according to the prescribed process and time;
• Account information; place stock orders, fulfill customer requests;
• Conduct service surveys via call center;
• Support guidance and answer information for information brokers about products, services, and arising errors;
• Track errors arising from customers and brokers from the system, update tracking files.
• Send email notifications to customers: happy birthday, holiday announcements, announcements of changes to MAS products and services...
• Birthday gift program for customers, Gratitude to old customers
• Connecting parts to ensure thorough handling of customer requirements,
• Support relevant departments to resolve customer requests. Contribute opinions and propose MAS products and services

Candidate benefits

• Health Insurance
• Health care
• Professional development opportunities
• Professional Environment
• Free Training

Tags Jobs

• Customer care
• Stock trading

Skills required

• Customer care
• Analytical skills
• Customer Relationship
• Telesales
• Negotiate