work content
- Customer care after the service and after buying the car
- Regulations on handling customer complaints and complaints.
- Manage hotline system, SMS, build a system of questions to handle via hotline.
- Continuously find measures to improve customer care activities, Coordinate with departments to set up quality monitoring and compliance systems at units.
- Manage customer complaint information system, give direction and measures to handle thoroughly and effectively.
- Report the results, find out the cause of the customer's bad and unsatisfactory reviews, propose improvement solutions.
- Support departments in the implementation and application of service quality standards.