Work experience:
From 1 đến 2 năm cho vị trí tương đương
Gender: Male
Level: Employees
Job Description
- Monitor and respond to customers' opinions about the port's services to gather, report and propose solutions to improve and improve service quality to meet all requirements of customers.
- Receive information about customer complaints and discuss with relevant departments to find out the cause of customer complaints. Suggest ways to handle and resolve customer complaints in the fastest time.
- Coordinate with departments to resolve arising issues to minimize customer complaints.
- Contact and record information about the services that customers need to use. Transfer information or combine with Marketing Department to work directly with customers and persuade customers to use the services of the Port.
- Organize the inspection of customer satisfaction for the port's services twice a year. Report the results to the Company's Board of Directors and propose solutions to improve service quality.
- Coordinate with departments at the Port to handle arising damage to containers or goods.