- Perform customer care after purchase and during product use
+ Track the status of customers after purchase and the process of using the product, get customer feedback about the product
+ Receive and handle customer inquiries and suggestions.

- Control and improve the quality of customer service
+ Surveying the level of customer satisfaction on product and service quality on a weekly/monthly basis
+ Check and monitor the quality of customer service of the direct sales consulting department
+ Participate in the implementation of customer gratitude programs according to the company's campaign
+ Propose ideas and processes to improve work quality to department heads.