- Receive, advise, answer and respond to information related to services and products through interactive channels (voice, email, Facebook, ...) to ensure information is answered, processed and Respond to customers in accordance with standards, accurately and timely.
- Call out to potential customers to consult and sell study packages to customers.
- Perform work in accordance with policies, regulations, processes, internal guidelines... and service quality commitment (SLA).
- Consult, guide and handle arising from customers during the purchase of learning packages (coupon code error, system error, payment error, ..)
- Always update professional knowledge and products. Improve problem-solving skills and the art of effectively promoting sales to ensure professional work is always perfected and enhanced.
- Analyze customer information and record it into the CRM system in accordance with regulations.
Working address: / Le Van Sy, Ward, District, HCM