We receive and answer customer inquiries through various channels: phone, Facebook, email, and in person at our office.

Monitor customer information before, during, and after contract signing to ensure timely customer support.

Coordinate with relevant departments (Sales, Design, Construction, Accounting, etc.) to handle customer requests and respond to complaints.

Make follow-up calls to customers after handover, record feedback and suggestions for service improvement. Update and manage customer data on the system/tracking file.