- Receive, check the status and process orders, answer questions and complaints of customers

- Coordinate with shipping partners on orders (handling cases where customers do not answer the phone / change delivery time / wrong address / phone number ..) to ensure successful orders

- Control the returned goods due to failure to deliver the goods, work with the internal warehouse department and the carrier to manage this quantity.

- Synthesize, check and reconcile monthly shipping fees and settle with shipping units

- Implement cskh and sales promotion programs by week, month and year

- Statistical reports as required

- Proposing cskh programs, increasing customer satisfaction and experience on each channel and each region.

Job requirements

- Good communication and persuasion skills

- Know how to listen, easy to hear voice

- Sensitive, flexible, logical thinking

- Proficient in the use of computers

- Agile, responsible in work

- Have a laptop

- Experience in customer service