1/ Receive and process customer requests

• Directly consult and support customers via channels: hotline, email, fanpage, zalo, website
• Provide complete and accurate information according to customer needs.
• Answer questions and guide customers effectively.
• Receive, classify and process customer feedback and complaints according to procedures.

2/ Managing and maintaining customer relationships

• Proactively monitor, update customer status and provide timely support.
• Store and manage customer information, build friendly and professional relationships with customers to enhance service experience.

3/ Coordination and reporting

• Coordinate closely with relevant departments to handle customer requests quickly and accurately.
• Monitor and analyze customer feedback to propose solutions to improve service quality.
• Make work plans, report weekly/monthly on work performance and customer experience.